Brand-Building Through Catastrophe

Ad Age today has a thought piece by one “Tim Leake, senior VP-chief marketing officer at advertising agency RPA.” Mr. Leake says using natural disasters as marketing opportunities is “the icky thing to do.” Of course, he also answers a clear “no” to the the question “Should we just stay away?”

So, here’s what you do to make sure that devastation and sorrow make a contribution to your brand’s further implantation into targeted minds:

How should we say it?

Sometimes, to stop acting like a brand and start acting human, it helps to purposely do things that the brand wouldn’t normally do. A high-end production is likely to feel like an ad. A CEO speaking to her webcam is likely to feel more genuine. Or, if the brand’s Twitter stream is normally filled with product-centric messages, maybe share a screen-shot of a note from the people behind the brand. This will help put some distance between how you “normally act” and the gravity of the current situation.

Play humble and concerned, in other words.

Lovely stuff, Mr. Leake.